Moroccan Brass Pendant Light - Handmade Moroccan Product

Thank you for shopping with 100KENDS. We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we're here to help.

30-Day Return Policy:

You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.

To be eligible for a return:

• The item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return:

1. Contact us at 📧 contact@100kends To inform us of your intention to return an item.

2. Provide your order number, the item(s) you wish to return, and the reason for the return.

3. Our customer service team will guide you through the return process and provide you with a return authorization.

Return Shipping:

• Customers are responsible for return shipping costs, unless the return is due to a defective product or an error on our part.

• We recommend using a trackable shipping service to ensure the safe return of your item.

Refund Processing:

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your payment provider.

Exchanges:

If you wish to exchange an item, please follow the return process first, then place a new order for the desired item.
Exchanges are processed separately from returns.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at 📧 contact@100kends.com.
We will provide instructions on how to proceed with a replacement or refund.

Contact Information:

For any questions or concerns about this Return and Refund Policy, please contact us at:
📧 contact@100kends.com

Our team is always here to assist you!

Policy Updates:

100KENDS reserves the right to update or modify this Return and Refund Policy at any time. Changes will take effect immediately upon posting on our website.

Thank you for choosing 100KENDS .
We appreciate your trust in our products and are committed to providing excellent customer service.