Shipping Policy

Thank you for choosing 100KENDS! We're delighted to serve you with our premium handmade products. Please take a moment to review our Shipping Policy to ensure a smooth and satisfying shopping experience.

🧵 Processing & Crafting Time

Each item is carefully handcrafted by Moroccan artisans to ensure quality and authenticity. Production times vary by product:

  • 🏠 Custom Rugs: 1–3 weeks

  • 💡 Brass & Copper Lamps: 5–7 business days

  • 🧴 Leather Poufs: 5–7 business days

  • 🧶 Wool Pillows & Cushions: 5–7 business days

  • ⚡ Ready-to-Ship Rugs / Poufs / Pillows: 1–3 business days

During peak seasons or promotional periods, processing times may vary slightly. We appreciate your patience and understanding while we create your handcrafted item with care.

🚚 Shipping Time

We proudly ship worldwide using FedEx and DHL for fast, secure, and reliable delivery:

  • 🌎 Delivery Time: 2–5 business days (worldwide)

  • ✈️ Free Worldwide Shipping available on most items

  • 🚀 Paid Express Shipping options also offered at checkout

Please note that these are estimated delivery times; actual delivery may vary depending on location and external factors.

🧾 Customs & Import Duties

International customers are generally responsible for customs and import fees imposed by their respective countries.

However, 100KENDS offers a convenient customs-handling option —

✅ We can handle customs clearance and import fees for you directly at checkout for an additional charge.
Simply select this option on the checkout page if you’d like us to take care of customs processing on your behalf.

🔍 Tracking Information

Once your order has been shipped, you’ll receive an email with real-time tracking information so you can monitor your delivery every step of the way.

💳 Payment Methods

We accept secure and convenient payment methods:
💳 Credit Cards (Visa, Mastercard, American Express)
💻 PayPal

📦 Lost or Damaged Items

In the rare event that your order is lost or damaged during transit, please contact us immediately at contact@100kends.com.
Our customer service team will work with you promptly to resolve the issue and ensure your satisfaction.

🔁 Returns & Exchanges

For details regarding returns, replacements, or exchanges, please refer to our Return Policy section.

📅 Policy Updates

100KENDS reserves the right to update or modify this Shipping Policy at any time. Changes become effective immediately upon posting to our website or Etsy shop.

💛 Thank You for Choosing 100KENDS!
We truly appreciate your trust and support for handmade Moroccan craftsmanship. Our goal is to deliver timeless, authentic creations that bring warmth and culture into your home.